
We are here to assist – if you do not find the answer to your question below, please call us at 212-240-9033 or email us at studio@flowerselan.com
DELIVERY & PICK UP
General Delivery Policy
We require that someone be available to receive all our flower deliveries. We also require a working, local phone number for all deliveries.
Deliveries to businesses: We require a phone number for the recipient as some buildings will not accept perishable deliveries, and we need to call the recipient or representative to come to the lobby to accept the flowers. We cannot take responsibility if the recipient is away from the office or out of town. If the flowers are not accepted for those reasons, you will need to place another order for another time.
Deliveries to residences: If there is no doorman, we will contact the recipient to arrange a 2-hour window of time when someone can be home to receive the flowers. If, after setting up a delivery time, they are not home when the delivery arrives, the sender will be required to pay a return fee as well as a re-delivery fee before we will attempt another delivery.
How will my flowers be delivered?
How will the delivery be presented?
How long can my gift message be?
Can I request a delivery time?
Do you deliver to hospitals and universities?
Can I pick up an arrangement instead of having it delivered?
What are your hours?
How do I get to your studio?
Delivery Locations and Pricing:
In Store Pick Up – No Charge
TRIBECA |
LOWER MANHATTAN(23RD STREET AND BELOW) |
MIDTOWN MANHATTAN (24TH – 59TH STREETS) |
UPPER MANHATTAN (ABOVE 59TH STREET) |
BROOKLYN |
NORTHWEST QUEENS |
10013 |
10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10014, 10038, 10048, 10270, 10271, 10278, 10279, 10280, 10281, 10282, 10285 |
10016, 10017, 10018, 10019, 10020, 10022, 10036, 10103, 10104, 10106, 10107, 10110, 10112, 10119, 10121, 10152, 10153, 10154, 10165, 10167, 10168, 10169, 10170, 10172, 10173, 10174, 10199 |
10021, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10035, 10036, 10037, 10039, 10065, 10075, 10069, 10115, 10128 |
11201, 11203, 11205, 11206, 11210, 11211,, 11215, 11217, 11221, 11222, 11225, 11231, 11232, 11237, 11249, 11251 |
11101, 11102, 11103, 11104, 11105, 11106 |
RETURN & REFUND POLICY
SPECIAL REQUESTS
I love the arrangements on your site, but I am looking for something a little different--do you create custom arrangements?
Call us at 212.240.9033 to discuss.