Frequently Asked Questions

General Delivery Policy

We require that someone be available to receive all our flower deliveries. We also require a working, local phone number for all deliveries.

Deliveries to businesses: We require a phone number for the recipient as some buildings will not accept perishable deliveries, and we need to call the recipient or representative to come to the lobby to accept the flowers. We cannot take responsibility if the recipient is away from the office or out of town. If the flowers are not accepted for those reasons, you will need to place another order for another time.

Deliveries to residences: If there is no doorman, we will contact the recipient to arrange a 2-hour window of time when someone can be home to receive the flowers. If, after setting up a delivery time, they are not home when the delivery arrives, the sender will be required to pay a return fee as well as a re-delivery fee before we will attempt another delivery.

As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Élan Flowers, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.

To ensure your Élan arrangement stays looking its very best for as long as possible, please add fresh water on a daily basis. Direct sunlight is not recommended, and cooler room temperatures–65 to 72 degrees Fahrenheit–are ideal. Avoid placing your arrangement near heating or cooling vents, in drafty areas, or near any appliances that give off heat. For orchid plants, we recommend placing three ice cubes at the base of the plant–avoiding direct contact with the leaves–once weekly. If the area in which the plant has been placed is rather dry, this can be done twice weekly. Yellowing leaves are usually not a cause for alarm; the life cycle of an orchid dictates that occasionally a leaf or two will be lost to make room for a new one. Mushy roots are indicative of over-watering. Orchid plants bloom up to three weeks after purchase. Blooms will wilt and fall off after the plant is done blooming. The flower stem will turn brown. During this phase, the orchid is simply resting, and with continuous care will be ready to bloom once more in approximately a year’s time.